RESPONSIBILITIES: The primary areas of the Client Advisor's involvement include, but are not limited to: customer service, security, accountability of residents, monitoring life safety issues, supervision of maintenance requirements and sanitation requirements, resident recomvent, transportation and recreation. Client Advisors are also expected to interact with residents on a daily basis and communicate with Supervisory Staff and the resident’s casemanager regarding special problem areas and/or assessing residents' needs.

DUTIES: 1. Accounting for residents whereabouts on a 24-hour basis by conducting head-counts, walk-throughs, pass checks, on-site agenda checks, and employment check; 2. Monitoring resident sign in/out procedures; 3. Maintaining the Alpha House as an alcohol and drug free environment by implementing prescribed procedures for urinalysis and Alco-sensor testing; 4. Writing incident reports for rule violations and serving incident reports; 5. Ensuring against the existence of contraband on premises with search procedures; 6. Supervising resident activities in the center, maintaining an awareness of residents’ attitudes and whereabouts through regular interactions which includes informal contact with residents; 7. Notifying counseling staff of important resident-related issues; 8. Participate in maintaining the residential facility through a coordinated plan of action between CA’s and the Housekeeping Manager; 9. Meeting transportation needs of residents in emergency situations, and during recomvents and shopping runs; 10. Participation in judicial investigations and hearings as a lay advisor or witness as needed; 11. Participation in resident team meetings, CA team meetings, and weekly staff meetings; 12. Expectation to report to his/her supervisor in an expedient fashion all areas of noncompliance with program and security procedures; 13. Responsible within the best of his/her ability for maintaining a positive and professional customer service orientated image of Alternatives, Inc. within the community and within the agency; 14. Intra-agency issues are to be dealt with in a direct manner within the confines of the agency chain-of-command or grievance procedure; 15. Through CA Team, Client Advisors are encouraged to question and then provide creative input in establishing or modifying operational procedures; 16. Responsible for ensuring that agency chain-of-command is fully appraised of significant developments related to the security and program operations of Alternatives, Inc. Examples include, but are not limited to: escapes/ Walkoff; Residents who are sick, need or seek medical attention or are involved in accidents; Resident involvement in the legal system; Threats of legal action; Physical threat of any kind regardless of who makes it or to whom or what it is directed; Public relations problems; Resident employment/employer problems; Resident or staff grievances; Fraternization involving staff and/or residents; Repair/safety issues regarding the facility or agency property including the vans; 17. Crisis intervention must be done under the immediate supervision of the In-Charge CA; 18. Read and comply with all S.O.P. Policies and Procedures on the CAI Training Checklist.

QUALIFICATIONS: REQUIRED: 1. High School Diploma and at least six months work experience in security or social services OR Two years undergraduate study in Behavioral Sciences or related course of study; 2. Must have valid Montana driver's license; 3. Good writing and verbal skills; 4. Ability to work on any shift, 24/7. PREFERRED: 1. Undergraduate degree in Behavioral Sciences; 2. Experience working with an offender population; 3. Computer operations background.

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RESPONSIBILITIES: See Duties

DUTIES: The HM is responsible for maintaining high standards of cleanliness for all agency equipment, facilities, and grounds. To accomplish this, the HM is assigned supervision of three Inmate Workers, and draws on the resident population who are responsible for room care and maintenance of the common areas of residential facilities. Tasks include training Inmate Workers and residents, monitoring their performance of maintenance duties, documenting the completion of assignments, and performing regular inspections to assess sanitation, maintenance, housekeeping needs and safety needs. Must become certified in ServSafe workshop within 90 days of hire. Close coordination is required with Client Advisor personnel and accordingly the HM shall participate in CAI – CAIII Training Programs. The HM will not work as a CA unless specifically directed to by the Chain-of-Command only. 1. Weekly Residential Cleanup The HM organizes and supervises the weekly residential cleanup. Once a week residents are required to perform a thorough (deep cleaning) of rooms and the entire residential portion of the facility. The next week residents are required to be up, fully dressed, and ready to participate by 7:30 a.m. on the days designated for this cleanup. The HM is responsible for ensuring that residents do not leave the facility until cleaning assignments are performed to standard. Super Saturday hours will be 7:30 a.m. – 9:30 a.m. weekly. There are two types of residential cleanup as follows: a. All House: On the second and fourth weekend of every month at 7:30 a.m., a thorough cleaning of common areas and bathrooms is conducted. b. Rooms: On the first, third, and fifth weekend of every month, each resident room is to receive a thorough cleaning (e.g. move and clean behind all furniture, polish floors, etc.) Residents may be excused from the cleanup for the following reasons: a. Verified employment on the day of the cleanup during cleanup hours. b. Illness c. On 48 Hour Pass. While not required to participate on the day of the cleanup, those persons excused are to have completed assignments prior to the cleanup and must meet the same standards as for all other residents. 2. House Job List The HM will be responsible for assigning house jobs as described in agency (SOP K24). a. Procedure: The sign up sheet for house jobs is set out for sign up Wednesday afternoon and is to be removed at 12:00 p.m. on Friday. Several reminder announcements should be made to the residents to when they need to be signed up by. After completion, 2 copies are made. The original and both copies are left in the filing bin for the night shift to post. Completed House Job lists are filed in the CA work room after going over unsigned jobs. b. Bi-Monthly Residential Maintenance: Extra duty hours will be checked daily by HM. These residents can be used for special jobs or just general cleaning on resident side. c. Bio-Waste Cleanup: When a bio-waste happens it must be supervised by the HM if on duty, if not on duty, backup person is CA IV Facility Emergency Procedure Officer then In-Charge CA. This is to ensure that the cleanup is done properly. The bio-waste kit is located under the CA locker in the CA office. Complete Bio-Hazard paperwork and route accordingly. The HM is to ensure proper inventory levels in the bio-waste kit. d. Detention room B and Sanction Bedroom A cleaning is done by Inmate Workers in B and A if not occupied. If occupied, Sanctioned Bed Offenders are to clean their own room, supervised by the HM, and is tracked daily by tracking sheet in each detention room to be pulled and filed on a weekly schedule and replaced with a new one. 3. Inventory of Cleaning Supplies The HM is responsible for maintaining inventory of cleaning supplies as follows: a. Equipment: General equipment that is used in the facility are as follows – mops, dust brooms, push brooms, vacuums, shower brushes, toilet brushes, OSHA approved cleaning solutions, and cleaning rags. b. Location of Cleaning Supplies and Materials: Trash bags, water bottles, toilet paper, Kleenex, and rags are located in the storage room under men’s main stair case. In utility closet in men’s grey unit there is paper towels and toilet paper, along with vacuums. The maintenance room located in men’s green section, also room to roof, the Inmate Workers have all the supplies for floors (e.g. wax, sealer, mops, and cleaners). The Buckeye Twist and Fill is located in storage closet next to dining room entrance. All above have mops, brooms, and dust brooms. Under no circumstances should chemicals be stored in the boiler room. c. Ordering of Cleaning Supplies: All purchasing of cleaning supplies needs to be authorized by the HM and if additional approval is required for non-typical, items must be authorized by Operations Supervisor. The HM may be required to arrange for pickup of supplies only if the vendor can not deliver or products are needed immediately. An inventory of cleaning supplies should be done on a regular basis with a list of needed supplies routed to the HM. All solutions and most other supplies are purchased through Hanson Chemical. No new chemicals may be brought into house without MSDS sheets. Safety team must be advised so MSDS books can be updated. d. Twist and Fill: The Twist and Fill is the device that is used to dispense a combination of cleaning agents and water. The Twist and Fill is located in the sink in the Housekeeper closet on main floor. Cleaning bottles filled by the Twist and Fill are to be filled only by trained staff members. Residents are never allowed to fill bottles by the Twist and Fill due to liability and the location of the Twist and Fill. 4. Material Safety Data Sheets (MSDS) The Safety Team is responsible for maintaining the Material Safety Data Sheets as follows: a. Location: MSDS stands for Material Safety Data Sheets. This book contains all of the information about all of the chemicals that are currently or have been used in the facility. This is an OSHA standard, it is also an OSHA standard that the information of past chemicals be kept in the MSDS book for approximately 20 years past the date of those used. This book is updated by the Maintenance Supervisor. It is located in the front CA area and also the storage closet with 3M products, where it can be easily accessed. It is in a red binder that is clearly labeled. b. How To Use: All kitchen products are listed first with the 3M cleaning chemicals directly following. Each sheet has the chemicals name and suggested first aid as well as a 24 hour emergency response phone number (go through MSDS book). 5. Sanitation/Housekeeping Checks The HM is responsible for sanitation checks as follows: a. When to do sanitation checks: Monday through Sunday at 10:00 a.m. room checks should be done on all resident rooms including the CA de-escalation room(s). Each resident should meet the requirements of the Resident Room Standard Sheet. Residents, however, are required to meet room standards 24 hours a day and may be placed on room restriction at anytime. b. Review resident room standard sheet and keep posted in every resident room. c. Maintenance Incident Report: There is an Incident Report form that is developed specifically for maintenance violations. All violations for each resident at each given room inspection are to be included on one Maintenance Incident Report. * Note: Exception for sleeping in past 10:00 a.m. on a weekday; illness, night work, or a case note in the resident’s top file regarding night workers sleep patterns. All residents must be up 10 hours from the time they returned from work. d. Residents who do not pass room inspection are to be “red flagged” for room restriction. The HM will insure they are in their room if they are not appropriately signed out. Sign out sheets will be kept in the CA area. The HM will check at least twice each shift that this policy is being followed. The resident will be put immediately in detention if they are inappropriately out of their room. e. The HM will ensure that residents who have been room restricted 3 times in 30 days are written a Class II IR and on page 2 Indicate Class II written to be reduced to Class III with bunker room restriction. The intent is this Class II will be reduced to a Class III with a Bunker Room Sanction. If found guilty by the Hearing Officer. f. The HM will also ensure that room restriction occur when house jobs are not completed. g. HM will ensure that one Inmate Worker cleans the dining room for every meal, starts 1 hour before meal cleaning, bus boy and cleaner during meal and cleanup after meal is over. h. Inmate Worker will be responsible for cleaning dining room floors after each meal and with an automatic floor scrubber Monday, Wednesday, and Friday followed by burnishing. 6. Inventory Checks The HM assists Client Advisors in ensuring that residents adhere to inventory standards through regular review of resident inventories. a. Inventory Sheet: Room checks are one of the many times that inventory checks can and should be done. (Review Inventory Sheets) b. The HM is to do a linen inventory the end of each month, fill out a purchase order and route to the Operations Supervisor and Director for Approval. 7. Weekly Maintenance Checks The HM is responsible for conducting and following up on weekly maintenance checks as follows: a. The Maintenance Checklist: The Maintenance Checklist form is located in the top drawer of the CA filing cabinet. After completion, the form should be routed to the CA IV Facility/Emergency Procedure Specialist for review, where after review it will be routed to Maintenance Supervisor. (Review form) b. Maintenance Slips: When maintenance needs to be done to the facility pertaining to housekeeping, a Maintenance Request Form (S86) needs to be completed. Review form. After completion, the white copy is routed to HM and the yellow copy is routed to the secretary for follow up by Safety Team. c. Maintenance Request Slips: This is a complete request for Maintenance issues, Safety issues, Housekeeping, and computer requests and is tracked by the Secretarial Department to which is assigned. d. The HM in conjunction with a resident is responsible for completing one resident inventory per week. This is to be coordinated through the Security Officer. 8. Federal and State Housekeeping Coordinator The HM is responsible for coordinating housekeeping for state and federal inspections as follows: a. Inspections: Before Federal or State inspections of the building, several things should be checked carefully. These are areas that are heavily concentrated on during inspection: 1. All vents including common areas and rooms 2. Baseboards 3. Door frames 4. Wax all floors or burnish as needed. 5. Foot bath in Federal shower (light blue unit) 6. Fire evacuation plans (hallways in new units, all brown unit rooms) 7. Doors closing properly 8. Cardboard boxes 9. Behind pop and candy machines 10. There are no extension cords present in the facility 11. Items may not be stored 18” from the ceiling in areas where fire suppression sprinklers are installed. 12. All lights in federal rooms, hall and restroom are working. 9. Inmate Worker Supervision The HM supervises three Inmate Workers and in the absence of the Maintenance Supervisor, a total of four workers. The HM is responsible for: a. Maintaining current job descriptions for the three Inmate Workers. b. Scheduling Inmate Workers c. Assigning tasks and supervising their completion. d. Providing weekly and daily feedback to the three Inmate Workers on their performance and rating them for pay. e. Insuring that all functions performed by the three Inmate Workers are done in accordance with agency standards for security as well as safety.

QUALIFICATIONS: REQUIRED: 1. High School Diploma or equivalency; 2. Six months work experience in social services or maintenance field OR the equivalent in undergraduate study in Behavioral Sciences; 3. Must have current Montana driver's license; 4. Good writing and verbal skills. PREFERRED: 1. Undergraduate degree in Behavioral Sciences; 2. Experience; working with an offender population; 3. Computer operations background.

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RESPONSIBILITIES: The LPN will provide minor health care services to offenders housed at the Passages Program. This staff will manage the facilities medical program in compliance with all policies, procedures, laws, regulations and standards.

DUTIES: 1. The LPN is responsible for obtaining, reviewing and storing of medical files and records and obtaining medical records from institutions to include MWP, Hospitals, etc. Medical information shall be managed within HIPPA requirements and agency policy; 2. The LPN will conduct sick call for female prerelease offenders on as needed basis. This will include assessment of the need for medical attention in the community, making appropriate referrals, and follow through on offered of compliance; 3. The LPN will have a role in medication management oversee dispensing of medications. He/she will review all offenders’ medication logs on a weekly basis and report to appropriate staff if the offender is not taking meds as prescribed and address prescriptions that need to be refilled; 4. The LPN will follow-up with offenders who suffer accidents and injuries. The purpose of follow up will be to assure that appropriate medical attention received, that physician instructions are followed and that recovery is acceptable; 5. The LPN will serve as liaison with offenders, nurses and medical staff in the community and will promote the prescription of medications appropriate for chemically dependent offenders; 6. The LPN will manage special diets and related issues in cooperation with food services personnel; 7. The LPN will assist diabetic offenders in managing this condition and other offenders with chronic medical condition; 8. The LPN will develop health related SOP’s and update them as needed, but at least on an annual basis; 9. The LPN will assist in health education training for offenders in cooperation with the Training Supervisor and Job Development Manager; 10. The LPN is responsible for following and reviewing procedures controlling exposure to blood born pathogens; 11. The LPN will be responsible to provide education to offenders regarding safe sex, birth control, HIV, AIDS, Hep, AB&C, and medical emergencies and other relevant topics; 12. The LPN will be responsible for offender First Aide as required; 13. The LPN will assist in the monitoring of suicide watch or isolation and report all related concerns up the chain-of-command.

QUALIFICATIONS: REQUIRED: 1. Associate degree from an accredited nursing school; 2. Four years of nursing experience; 3. Ability to relate to offenders; 4. Must possess a Montana State License to practice as a professional nurse; 5. Excellent written and oral communication skills; 6. Physically able to handle demands of patient services. PREFERRED: 1. Mental Health experience; 2. Chemical Dependency experience; 3. Corrections experience.

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